Refund & Returns Policy

By BattShell Pty Ltd

All purchases are final, but we reserve the right not to accept any order or to cancel an order and refund your payment. Refunds make take up to 7 business days to be completed and will be repaid by the same means as the original purchase sum was paid unless notified otherwise.

Deposits and Cancellation Policy

3.11 A Deposit can be cancelled by you within the 12-week period however a cancellation fee equal to 10% of the total purchase price is payable. NOTE – if you have placed a ‘special order’ or your cancellation leads to higher expenses, then we reserve the right to charge you a higher fee for cancellation of an order if your cancellation has led to the BattShell incurring higher costs than 10% of the total purchase price.

3.12 You agree that if any dispute arises concerning an order (including any question of identity or authority) our internal records shall be conclusive evidence of what was ordered.

3.13 If after you have ordered the goods to be delivered and we cannot make contact with you for a month or more after the delivery date, you accept that your goods may be forfeited, and you may not be subject to a refund.

Can I return BattShell if I'm not satisfied?

Yes, we offer a 30-day money-back guarantee. If you're not satisfied with your purchase for any reason, simply return it to us undamaged within 30 days for a full refund.

How long does shipping take?

Shipping times vary depending on your location and the shipping option available. Typically, orders are processed within 1-2 business days and shipping takes 3-5 business days throughout Australia.

Do you ship overseas?

Yes. We can ship your BattShell overseas for the cost of standard shipping fees.

Product Damages

We will not be liable for any product damages unless you notify us with a claim stating full details and description within 10 days of delivery otherwise you are deemed to have accepted the goods. If you have not arranged or selected Insurance for postage we will not be responsible for damage in transit to you. If your claim is accepted by us, we may elect at our option to replace the goods or refund the price of the goods to you.

We are unable to accept claims or goods that are not in its original condition, are used, are special orders where we have specifically or ordered for you, or goods that are no longer stocked by us.